Shipping & Returns

Shipping Policy

All orders from So Fetch will arrive to you via USPS standard shipping. Process time of orders is 1 business day and shipping times will vary slightly based on location and the postal department. We make it a goal to get your furry pal their new goods the week you order them. 

Please direct any questions to our customer service team through the "contact" tab and please reference your order #. 

Return & Exchange Policy

It's always tough to find the perfect gift, but you can get your money back with our 14-day return policy and online purchases of new and unused items! 

Refunds are processed within 1-3 business days of your receipt. We will send an order update once we have received your return and have started processing your refund to ease your mind.


Remember that we aren't currently offering pre-paid return labels, and your original shipping fees will not be refunded.

If you have more questions about your return, email us at with the order number, and we'll get right back to ya!